BB Bank Privacy Statement

 

This privacy statement explains how BB Bank (“BB Bank”, “We”, “Our”, “Us”—referring to BB Bank Plc and its successors, affiliates, and subsidiaries) collects, processes, protects, and shares your personal data, why we do it, and how you can exercise your rights. This statement should be read in conjunction with our Terms and Conditions. In case of any conflict, this privacy statement prevails.

 

 

1.1. “BB Bank”, “We”, “Our”, “Us” refer to BB Bank Plc, including its affiliates, subsidiaries, and successors.

1.2. “Personal Data” refers to any information related to an identifiable natural person.

1.3. “Processing” includes collection, storage, retrieval, use, disclosure, alteration, restriction, or deletion of personal data.

1.4. “Sensitive Personal Data” includes information such as health status, ethnicity, religion, biometric data, marital status, sexual orientation, family details, etc.

1.5. “You” means any individual or legal entity engaging with BB Bank—including customers; agents; merchants; employees or job applicants; visitors to premises or websites; suppliers; and any third parties interacting with BB Bank.

 

 

BB Bank collects Personal Data only where necessary to provide its banking and related services, with your consent or as permitted by law. Personal Data may be collected via:

•Applications (online or physical)

•Emails, phone calls, website/mobile use

•Branch visits or premises access

•Events, surveys, marketing promotions

•From third parties like credit bureaus or government sources

 

•Identity and contact details (name, ID/Passport number, telephone, email, address, photos, etc.)

•Employment, income, education details

•Banking info: account or card details, transaction history

•Usage preferences and behavioral data from digital or physical interactions

•Biometric data (fingerprints, voice recognition)

•CCTV footage at branches or ATMs

•Visitor logs (including name, organization, device or vehicle details)

•Wi-Fi usage logs (device info, IP address, connection history)

•Applicant, employee, supplier data for onboarding and compliance

•Data involving minors (with parental consent)

 

 

•Identity verification and Know Your Client (KYC) compliance

•Evaluating and facilitating product and service applications

•Managing accounts and delivering services (e.g., statements, notifications)

•Fraud detection, security, and crime prevention

•Credit assessments and scoring

•Marketing (with opt-out options)

•Improving and customizing services through aggregated analytics

•Legal compliance and corporate governance (e.g., audits, mergers)

•Events and service-related communications

Sensitive Personal Data (e.g., biometric, health, family details) is processed only with proper legal basis—such as explicit consent, public interest, or legal compliance.

 

•Regulatory or government authorities, credit bureaus

•Correspondent banks, affiliates, agents, service providers

•Legal advisors, auditors, insurers, subcontractors (bound by confidentiality)

•Other parties where required by law (courts, law enforcement, etc.)

•Corporate transaction partners (e.g., mergers or transfers)

 

Data may be transferred outside Somalia. We ensure such transfers have adequate safeguards or your explicit consent where needed.

 

•Performance of a contract (e.g., banking services)

•Legitimate interests of BB Bank or third parties

•Legal or regulatory obligations

•Consent provided by you

•Public interest or vital interests of individuals

•Establishment, defense, or enforcement of legal claims

 

We may send you marketing communications with your consent, and you can opt out anytime. For opt-out assistance, contact our customer service or Data Protection Officer (DPO).

 

We retain personal data only for as long as necessary to fulfill its purpose, and in compliance with legal obligations. Typically, this is up to 7 years from collection or as required by law.

 

•Be informed that your data is being collected

•Access your personal data

•Rectify incorrect or incomplete data

•Object to or withdraw consent for processing

•Request deletion (“erasure”) where applicable

•Restrict processing of your data

•Port your data in a machine-readable format

 

(Some rights may be subject to legal or regulatory limitations.)

 

•Identify returning visitors

•Remember preferences and secure logins

•Analyze website/app usage for improvement and fraud prevention

•Provide tailored services

 

You may refuse cookies via browser settings, but some features may not work without them.

 

For any privacy-related concerns, or to exercise your rights, please contact:

 

BB Bank Plc

Mukarama Street, Waberi District, Mogadishu, Somalia

Email: info@bbbank.so

Working Hours: Saturday–Wednesday, 08:00–17:00; Thursday, 08:00–16:00

Website: www.bbbank.so

 

We may update this statement periodically. Updates will be published on our website, and continued use of our services constitutes acceptance of modifications